Delivery & Refunds
Please let us know of any parking restrictions or vehicle access challenges. If parking requires permission or additional permits, you will need to arrange this ahead of the appointment at your own cost. If you don't provide the relevant parking permissions or let us know on limited access to your property and we're unable to park to access your property, this will result in your delivery being cancelled. If your delivery appointment is cancelled and you need to re-book a delivery appointment a re-delivery charge fee will be charged. The delivery type is Kerbside, which palletised delivery of goods, which would off loaded and left on your driveway. It would be your responsibility to bring the products into the property.
Courier delivery, where products will be off loaded and brought into property are possible to arrange in advance at extra charge.
An invoice is required for all returns.
Refunds can be made on unused, unopened full boxes within 7 days from the delivery date.
We operate a strict 7 day return policy; this is in the main due to batch differences / end of line changes.
A 20% handling charge will be due on all returns.
In all circumstances deposits are absolutely non-refundable.
No refunds on accessories, adhesive, door bars, underlay, mails or beading etc, etc.
No refunds on special order products.